Refund and Return Policy

We want you to be fully satisfied with your purchase. If you are not satisfied with the products you’ve received, we offer a refund and return policy that follows Norwegian consumer protection regulations.

Physical Products

You have the right to return physical products within 14 days from the date you receive the product, in accordance with the Norwegian Consumer Purchases Act (Forbrukerkjøpsloven). This 14-day period is considered a “right of withdrawal.”

Conditions for Return

The product must be unused, in original condition, and in its original packaging.

You are responsible for the cost of returning the product unless the product is faulty or not as described.

Return Process

To initiate a return, please contact us at [email protected]  within 14 days of receiving the product.

We will provide you with return instructions and a return shipping label if applicable.

Once we receive the returned product, we will process your refund within 14 days to the original payment method.

Exemptions

The right of return does not apply to:

Products that have been opened or used in a way that prevents them from being resold.

Sealed products that were unsealed upon delivery (such as hygiene products or certain health-related products).

Custom-made or personalized products.

Digital Products

Digital products (e.g., eBooks, courses, downloadable content) are exempt from the 14-day right of withdrawal under the Norwegian Consumer Purchases Act once the product has been delivered, as long as you have agreed to waive your right of withdrawal at the time of purchase.

Refund Policy for Digital Products

You may request a refund if the digital product is defective or not as described. Please contact us at [email protected]  with detailed information about the issue.
Once the digital product has been delivered (e.g., download link or course access), you cannot request a refund unless there is a technical issue that prevents you from accessing or using the product.

Faulty or Damaged Products

If you receive a faulty or damaged product, you are entitled to a full refund or exchange. Please notify us within 14 days of receiving the faulty or damaged item.

Contact Information

For questions or to initiate a return or refund, please contact us at:

Email: [email protected]

We are here to help you with any issues you may encounter with your purchase!

Return Shipping Costs

Standard Returns (Right of Withdrawal): If a customer decides to return a product within the 14-day right of withdrawal period, they are generally responsible for paying the return shipping costs unless the seller has agreed otherwise.

Exceptions:

If the seller does not inform the buyer about the return shipping cost at the time of purchase, the seller is then required to cover the cost of return shipping.

If the product is faulty or not as described, the seller is responsible for the cost of return shipping. This is in line with the Norwegian Consumer Purchases Act, which ensures that the consumer is not burdened by the cost of returning a defective or wrongly described item.

Right of Withdrawal and Return Shipping

Consumer’s Responsibility: If the consumer exercises their right to return a product within the 14-day period, they must return the product in its original condition. They also need to cover the return shipping cost unless the product is faulty.

Refunds: After the returned item is received, the seller must refund the consumer within 14 days of receiving the returned product or receiving proof of return (e.g., a return tracking number). The refund must cover the purchase price, excluding the cost of return shipping, unless the seller is responsible for the return shipping cost (as mentioned above).

Return Process and Notifications

The seller must provide clear instructions about how to return the product and whether the buyer will need to pay for return shipping.

If the consumer is returning a faulty product, they should inform the seller and request the appropriate return process to avoid confusion.

Special Circumstances

For digital products, the right of withdrawal is typically waived once the product has been accessed or downloaded. This means the consumer cannot return or get a refund for digital goods based solely on dissatisfaction unless the product is defective or not as described.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at [email protected]  for questions related to refunds and returns.

Privacy Policy

At Inner Bloom Journeys, we are committed to protecting your privacy and ensuring that your personal data is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, and protect your personal information when you create an account, make a purchase, or interact with our services.

Information We Collect

When you create an account or make a purchase, we may collect the following types of information:

Personal Identification Information: This may include your name, email address, phone number, billing address, and shipping address.

Account Information: When you create an account, you will be asked to provide a password. We store this information securely to ensure only you have access to your account.

Payment Information: If you make a purchase, we will collect payment details such as your credit/debit card information or other payment methods. We do not store this information ourselves; it is processed securely by our third-party payment processors.

Purchase History: We may retain a record of your purchases for customer service purposes and to improve your shopping experience.

Device and Usage Data: We may collect information about the device you use to access our website (e.g., IP address, browser type, device type, and operating system) to improve our services and ensure website functionality.

How We Use Your Information

We use the personal information we collect for the following purposes:

To create and manage your account.

To process and fulfill your orders and transactions.

To communicate with you regarding your orders, including shipping updates, promotions, or customer service inquiries.

To send you important account-related notifications such as password changes, security updates, and policy changes.

To provide customer support and address any questions or issues related to our products and services.

To improve our website and services by analyzing how our customers use them.

Password and Account Security

We take the security of your account very seriously:

Password Protection: When you create an account, you will choose a password that should be kept confidential. We recommend using a strong password, combining uppercase and lowercase letters, numbers, and symbols.

Encryption: We use encryption and secure protocols to store and transmit your account information, including your password. Your password is never stored in plain text.

Account Access: Only you should have access to your account. If you share your login credentials, you are solely responsible for the actions performed on your account.

Account Recovery: If you forget your password, we provide a password recovery feature via your registered email address to securely regain access to your account.

Data Storage and Retention

We store your personal data securely and only for as long as it is necessary to fulfill the purposes for which it was collected, such as processing orders, complying with legal obligations, and providing customer support.

Order Data: We may retain your order history and other relevant information for customer service purposes, but we will delete or anonymize this information when it is no longer needed.

Account Data: You can update or delete your account information at any time by contacting us or through your account settings.

Sharing Your Information

We do not sell, rent, or trade your personal information. However, we may share your information in the following circumstances:

Third-Party Service Providers: We may share your information with third-party companies that provide services on our behalf (e.g., payment processors, delivery services, email marketing providers). These third parties are obligated to protect your information and use it only for the purposes for which it was shared.

Legal Compliance: We may disclose your information when required by law or to comply with legal processes (e.g., a court order or government request).

Your Rights

As a customer, you have several rights under the General Data Protection Regulation (GDPR):

Access: You have the right to request a copy of the personal data we hold about you.

Correction: You have the right to request that we correct any inaccurate or incomplete information.

Deletion: You have the right to request that we delete your personal information, subject to certain exceptions.

Objection: You have the right to object to the processing of your personal data for marketing purposes.

Data Portability: You have the right to request a transfer of your personal data to another service provider in a structured, commonly used, and machine-readable format.

To exercise any of these rights, please contact us at [email protected].

Cookies

We use cookies on our website to enhance your user experience, analyze website traffic, and enable certain features. By using our website, you consent to our use of cookies. You can manage your cookie preferences through your browser settings.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website. The “Effective Date” at the top of this policy will indicate when it was last updated.

Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us:

Email: [email protected]